When To Go Beyond The Bot

What if I told you that a series of automated messages is the least important part of a bot? Because it's true... The point where the magic really happens is when you (yes, real live you) join the conversation. When real live you develops a real live bond with another person and build that relationship - yup, that's when the magic happens. But... when do you do that? What do you say? How do you keep that conversation going? All that and more in today's episode!

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